Support tickets
Raise an issue against the platform or any published asset. Routing follows the operating model, the category decides which team owns it, and every ticket carries a response-time commitment.
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6
across all entities
SLA at risk
1
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Median first response
3.4h
last 30 days
Tickets
Filtered to what you raised and what your team owns.
Entitlement to Outpatient Appointments History expired mid-pilot
Our no-show pilot at PHCC stopped returning results this morning. The entitlement shows as expired, but we were told it ran to December. Can it be reinstated while the renewal is processed?
Dr. Maryam Al-Kuwari · Consumer · 2026-08-01 08:14 · 8h response SLA · routed to Governance & Certification · outpatient-appointments-history
Dr. Hessa Al-Thani · Governance & Certification · 2026-08-01 09:02
Confirmed: the twelve-month term lapsed on 31 July. I have issued a 14-day bridging entitlement so the pilot can continue, and the renewal is in the queue for sign-off.
Khaliji ASR accuracy drops sharply on Al Wakrah call recordings
Word error rate on our Al Wakrah call-centre sample is around 22%, well above the published 11.2%. Recordings are 8kHz telephony. Is that outside the model's intended use, or is there a preprocessing step we are missing?
Omar Al-Kaabi · Consumer · 2026-08-01 14:39 · 24h response SLA · routed to Marketplace Operator · khaliji-asr
New analyst needs a workspace on the MoPH tenancy
A joining analyst needs access to our workspace with the consumer role and the existing entitlement set. SSO account is already provisioned.
Dr. Maryam Al-Kuwari · Consumer · 2026-08-01 16:22 · 24h response SLA · routed to Platform Administrator