Appointment Outreach Agent
Manages reminder and rebooking outreach for primary health centre appointments across the PHCC network. It identifies patients at risk of no-show, sends bilingual reminders through approved channels, and offers rebooking slots without ever exposing clinical details.
Tools
- Appointment scheduler API (PHCC)
- Email/SMS gateway
- Fanar Gov 7B
- No-show risk scorer
Data access scope
- Read-only: appointment slots, no-show history, and contact preferences
- No access to diagnoses, prescriptions, or any clinical records
- Write: reminder logs and rebooking confirmations only
Guardrails
- Messages never mention clinic specialty or reason for visit
- Maximum 2 reminders per appointment; opt-out honoured immediately
- All message content drawn from MOPH-approved bilingual templates
- PII masked in all logs
Human-in-the-loop
- Clinic coordinator approval for any bulk outreach exceeding 500 patients
- Human callback team handles patients who reply with questions
Orchestration
Every tool call is scoped by the declared data access above; the orchestrator cannot reach systems outside it. Owning entity: Ministry of Public Health.
Live demo run
Watch the agent execute a real scenario step by step, every tool call, validation, and human checkpoint is traced and auditable. Typical run: ~9.5s.
Used in workflows
Retiring this asset would require these chains to be re-pointed first.
Owning entity
Updated 2026-07-23. Run traces retained 24 months for audit under the platform governance policy.
Community · 0 threads
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